My purpose in writing to the company’s leadership is to reinforce a reality of which you are aware, and suggest certain changes in the company beneficial to all. The customer service department of which I am in charge, as you know, involves both the brick-and-mortar and online such services of...

According to American Airlines’ website, it states that it owes its employees “the best company culture in the business – one that’s built on respect” (“Our culture”). As an airline that is tasked with making the flying experience not only safe, but comfortable, it is imperative that American Airlines has...

An organization’s culture and structure have always been known to be the key elements that influence the way the firm is run internally. Culture in the context of an organization is known to carry a lot of weight with it hence issues relating to it always calls for utmost care....