What Behaviors bother Eileen? The behaviors that bother Eileen in her workshop belong to Gregory, who behaves as though he is disinterested. Eileen does not like his body language, or his actions, such as reading a newspaper while she is speaking.

What assumptions does Eileen make? Eileen is operating under the assumptions that Gregory is being hostile by purposefully not paying attention. But, because he has been unable to keep a team together for more than three months, maybe Gregory has an underlying problem, such as ADD, or maybe Gregory feels uncomfortable in the group so he behaves how he does.

How can Eileen check these assumptions? Eileen could check if Gregory was being hostile by asking him. She could inquire about his ability to pay attention, or ask if he is uncomfortable in group dynamics.

Judgments/attributions that Eileen is making? Eileen is making the judgment that Gregory needs to learn a lesson and that he needs to see himself as his team sees him. The problem how Eileen sees him, is possibly not the same way that his team views him.

How might Gregory see things? Perhaps Gregory has knowledge about things that Eileen is unaware. Gregory might multitask and learn more if he is reading while listening than if he just listens alone.

Recommended feedback from Eileen: Eileen’s feedback is primarily negative. Perhaps she could tell Gregory about how much his participation helps the class, and that when he has participated, he has made difference in the discussion. Eileen could ask if there is anything that she could do better in order to invite his participation.

Alternative interpretation that Eileen would disagree: Gregory feels like if he contributes, he will take over the discussion because he is better prepared to teach managerial communication than is Eileen, so this is why he remains silent. Possibly, Gregory feels that the presentation that Eileen is giving is redundant, and not worth his while.